Firefox Help

Shawn Marion · Post by **Shawn Marion** » Thu Nov 17, 2005 2:18 am

My Firefox has stopped working. It will load so that a white window comes up with a split so I can see my bookmarks, but then it freezes and goes all "not responding" on me.

I have uninstalled and reinstalled it using the uninstall feature in the firefox folder and by using add/remove programs. Nothing has worked.

It was firefox version 1.07 and I am running XP home with SP2.

I really don't recall anything changing on me in between the last time it worked and when it quit.

Mister Bushice · Post by **Mister Bushice** » Thu Nov 17, 2005 4:01 am

what happened just prior to it not working anymore?

Shawn Marion · Post by **Shawn Marion** » Fri Nov 18, 2005 2:21 am

Mister Bushice wrote:what happened just prior to it not working anymore?

That's the thing, I don't remember anything happening. One day it worked the next day it didn't. Obviously something happened, but I have no idea what.

Something else I found, even after I uninstall Firefox and delete the leftover Firefox folder that stays in Program Files and then reinstall it, it still has all my old bookmarks in there so everything isn't being deleted.

Does anyone know where the bookmark info would be kept?

Fat Bones · Post by **Fat Bones** » Fri Nov 18, 2005 7:29 pm

mozilla help page

All bookmarks are stored in a file called "bookmarks.html" and is stored in the profile folder.

Use task manager to see what's eating your resources...(cntrl-alt-delete/processes)
You probably have a virus, run a thorough antivirus scan.

PSUFAN · Post by **PSUFAN** » Fri Nov 18, 2005 7:47 pm

wouldn't hurt to also download and run crapcleaner.

http://www.ccleaner.com/